VogaCloset offers you free international returns. If for any reason you wish to return an item you must inform us within 14 days of receiving your order by signing into your account or contacting us at firstname.lastname@example.org if you do not have an account
Once we receive your returned item(s) we will refund you as promptly as possible only if the items comply with the return policy. We will refund you the money back as store credit to your Vogacloset account ,or send you a voucher code to use on your next purchase on the website if you checked out as a guest. If you paid by credit card, the money will be refunded back to your bank account, this may take up to 14 days to appear on your statement.
You will be refunded the full value of your purchase minus the shipping costs. Customs duties, taxes, clearance and handling fees are also non-refundable as they are paid to third parties.
How to make a Return
Step 1. Log in to your account and tell us what you are returning and why :)
If you have no account you can access your order by completing the return form here
Select required return method and print off your label. You can track returns as they make their way back to our UK hub in London.
Please ensure to return the goods in the original and undamaged packaging. Hand over the completed return form to Aramex driver along with the returned item(s).
If you have any problems with making a return or do not have a VogaCloset account, please contact us at email@example.com and a representative will contact you within 24 hours to assist you.
Items you wish to return should be in their original condition, unused and with all tags still attached.
Returns that are damaged, soiled, altered or missing items that came with them such as belts, authenticity cards or dust bags may not be accepted.
Lingerie, Swimwear, Beauty products and Pierced Jewelry
Unfortunately we have a strict no-return policy on all beauty lines, lingerie, briefs, swimming suits, and pierced jewelry such as earrings. These items are not eligible for return for health and hygiene reasons.
All shoes must be returned in their original undamaged shoebox and must be unmarked and unsoiled.
Although we have made every effort to display colors as accurately as possible for the products on VogaCloset, computer monitors vary in how they display colors and we cannot guarantee that your monitor will display the colors accurately.
Contact us immediately if you received a defective or incorrect order, or believe it was damaged in transit at firstname.lastname@example.org