Returns and Refunds
You received your order and don't absolutely love it? Don't worry, with VogaCloset returns are easy.
Just make sure to inform us within 14 working days of receiving your order. Returns outside these timeframes may be accepted at the discretion of VogaCloset.
As we pay all duties and taxes directly to the government on arrival, we are unable to refund any duties or taxes for any returned items
We are unable to refund cash for customers who pay using the cash on delivery option, however, we are happy to offer store credit into your account on Vogacloset.com, or a coupon code that you can use on future purchases( if you do not have an account).
Returns through our new portal is fully TRACKED, fast and a convenient way to send your returns to us. Follow the simple steps below.
On average your refund can take up to 28 days to show in your account, that’s posting back, processing and the refund going through the system (Store credit / Voucher or Bank card refund).
Step 1. Log in to your account and tell us what you are returning and why :)
If you have no account you can access your order by completing the return form here
Select required return method and print off your label. You can track returns as they make their way back to our UK hub in London.
Step 2. Send it! If you selected drop off just drop it at your nearest hub otherwise for collection, hand it over to the driver on the nominated day of collection. Make sure you keep your proof of postage!
Step 3. Your return arrives back at Vogacloset! Our team will make sure the items comply with our return policy before they can authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.
Step 4. Your refund is on its way. The refund method depends on the original payment method:
1. If checked out with your Vogacloset account: Store credit
2. If you checked out as guest: Coupon code
3. If you paid using a bank card: The amount will be refunded to your card (this can take up to 14 days for the money to show on your statement)
4. If you paid using Fawry you will get an email with a refund reference, you can use the code to retrieve your cash from any Fawry point