Returns and Refunds

Just make sure to inform us within 14 working days of receiving your order.

On average your refund can take up to 28 days to show in your account, that’s posting back, processing and the refund going through the system (Store credit / Voucher or Bank card refund).

As we pay all duties and taxes directly to the government on arrival, we are unable to refund any duties or taxes for any returned items.

We are unable to refund cash for customers who pay using the cash on delivery option, however, we are happy to offer store credit into your account on Vogacloset.com, or a coupon code that you can use on future purchases( if you do not have an account).

Unfortunately, we don’t offer exchange only refunds.

Step 1. Log in to your account and tell us what you are returning and why :)

If you have no account you can access your order by completing the return form here. Select the required return method and print off your label.

You can track returns as they maketheir way back to our UK hub in London.

Step 2. Send it! If you selected drop off just drop it at your nearest hub otherwise for collection,
hand it over to the driver on the nominated day of collection. Make sure you keep your proof of
postage!

Collections are not available in KSA.

Step 3. Your return arrives back at Vogacloset! Our team will make sure the items comply with our return policy before they can authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

Step 4. Your refund is on its way. The refund method depends on the original payment method:

The refund method depends on the original payment method:

1. If checked out with your Vogacloset account: Store credit

2. If you checked out as guest: Coupon code

3. If you paid using a bank card: The amount will be refunded to your card (this can take up to 14 days for the money to show on your statement)

4. Cash on Delivery: Store Credit

5. PayPal: Your amount will be refunded to your PayPal account.

6. Tabby: Your amount will be refunded to your Tabby account.

*Disclaimer: We cannot return the value of returned items in cash if payment is made upon receipt.

Items you wish to return should be in their original condition, unused and with all tags still
attached.

Returns that are damaged, soiled, altered or missing items that came with them such as belts,
authenticity cards or dust bags may not be accepted.

Lingerie, Swimwear, Beauty products and Pierced Jewelry

Unfortunately we have a strict no-return policy on all beauty lines, lingerie, briefs, swimming suits, and pierced jewelry such as earrings. These items are not eligible for return for health and hygiene reasons.

Shoes

‫‪‫‪All‬‬ ‫‪shoes‬‬ ‫‪must‬‬ ‫‪be‬‬ ‫‪returned‬‬ ‫‪in‬‬ ‫‪their‬‬ ‫‪original‬‬ ‫‪undamaged‬‬ ‫‪shoebox‬‬ ‫‪and‬‬ ‫‪must‬‬ ‫‪be‬‬ ‫‪unmarked‬‬ ‫‪and‬‬ unsoiled.‬‬

Colors‬‬

Although‬‬ ‫‪we‬‬ ‫‪have‬‬ ‫‪made‬‬ ‫‪every‬‬ ‫‪effort‬‬ ‫‪to‬‬ ‫‪display‬‬ ‫‪colors‬‬ ‫‪as‬‬ ‫‪accurately‬‬ ‫‪as‬‬ ‫‪possible‬‬ ‫‪for‬‬ ‫‪the‬‬ ‫‪products‬‬ on‬‬ ‫‪VogaCloset,‬‬ ‫‪computer‬‬ ‫‪monitors‬‬ ‫‪vary‬‬ ‫‪in‬‬ ‫‪how‬‬ ‫‪they‬‬ ‫‪display‬‬ ‫‪colors‬‬ ‫‪and‬‬ ‫‪we‬‬ ‫‪cannot‬‬ ‫‪guarantee‬‬ ‫‪that‬‬
‫‪your‬‬ ‫‪monitor‬‬ ‫‪will‬‬ ‫‪display‬‬ ‫‪the‬‬ ‫‪colors‬‬ ‫‪accurately.‬‬

Contact‬‬ ‫‪us‬‬ ‫‪immediately‬‬ ‫‪if‬‬ ‫‪you‬‬ ‫‪received‬‬ ‫‪a‬‬ ‫‪defective‬‬ ‫‪or‬‬ ‫‪incorrect‬‬ ‫‪order,‬‬ ‫‪or‬‬ ‫‪believe‬‬ ‫‪it‬‬ ‫‪was‬‬ ‫‪damaged‬‬
‫‪in‬‬ ‫‪transit‬‬ ‫‪at‬‬ ‫‪“Contact‬‬ ‫‪us”.‬ ‬