Country
Bahrain
Iraq
Jordan
Kuwait
Lebanon
Libya
Morocco
Oman
Qatar
Saudi Arabia
United Arab Emirates
Bahrain
Iraq
Jordan
Kuwait
Lebanon
Libya
Morocco
Oman
Qatar
Saudi Arabia
United Arab Emirates
Bahrain
Iraq
Jordan
Kuwait
Lebanon
Libya
Morocco
Oman
Qatar
Saudi Arabia
United Arab Emirates
Welcome to VogaCloset.com (the “Site”). Please review the below Terms and Conditions that govern your visit to our Site and your use and purchase of products (“Services”) from our Site before you place an order on VogaCloset. We recommend you visit this section from time to time as VogaCloset may modify, alter or update these Terms and Conditions and Policies. Any changes made to these Terms and Conditions and/or Policies after you have placed an order on our Site will not affect that order unless VogaCloset is required to make the change by law.
VogaCloset is a registered trademark of VogaCloset Ltd., a limited company registered in the United Kingdom under registration number 08068948 with registered address 24 Bedford Row, London WC1R 4TQ. Our VAT number is GB 136 9656 75.
These Terms and Conditions apply as between you, the User of this Site and VogaCloset Ltd., the owner(s) of this Site. Your agreement to comply with and be bound by these Terms and Conditions occurs upon your first use of our Site. If you do not agree to be bound by these Terms and Conditions, you should stop using our Site immediately.
Persons under the age of 18 should use this Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult. However, VogaCloset reserves the right to only accept orders from those over 18.
All Content included on the Site including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of VogaCloset, our affiliates or other relevant third parties. By continuing to use the Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
Your use of the Site and its contents grants you no right to reproduce, copy, distribute, store or in any other fashion re-use material from the Site unless otherwise indicated on the Site or unless given express written permission to do so by VogaCloset or the relevant supplier or manufacturer.
VogaCloset welcomes your feedback and comments regarding our Site, products and Services. We do not accept confidential or proprietary information. All comments, feedback, ideas, suggestions, and reviews (“Submissions”) shared with VogaCloset are not confidential and will become the sole and exclusive property of VogaCloset. You may not post any comments or reviews that contain obscene language or pretend to be someone other than yourself or use false email addresses. VogaCloset reserves the right to remove or edit any submissions.
This Site may contain links to other sites. Unless expressly stated, these sites are not under the control of VogaCloset or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another website on this Site does not imply any endorsement of the sites themselves or of those in control of them.
When using the Contact form or any other online communications infrastructure, including but not limited to, web-based email, message boards, live chat facilities and email links (“System”) on the Site now or in the future you should do so in accordance with the following rules:
In order to procure some of the Services and facilities on this Site you will need to create an Account, which will contain certain personal details and Payment Information that may vary based upon your use of the Site as we may not require payment information until you wish to make a purchase. By continuing to use this Site you represent and warrant that:
Your creation of an Account is further affirmation of your representation and warranty.
It is recommended that you do not share your Account details, particularly your username and password. VogaCloset accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your Internet browser.
If you have reason to believe that your Account details have been obtained by another without consent, you should contact VogaCloset immediately to suspend your Account and cancel any unauthorized orders or payments that may be pending.
Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorized provision commences prior to your notifying us of the unauthorized nature of the order or payment, VogaCloset accepts no liability or responsibility and you should make contact with the third party service provider detailed in the Purchase Information.
We regret having to say goodbye.
Keep in mind that you can shop all of our available products on-site with your free Vogacloset account. You can also take advantage of our exclusive offers and discounts with your account!
Users can delete their account whenever they wish in the following steps:
Unfortunately, it is not possible to restore an account after it has been deleted; however, users can register again using the same email address.
You are able to purchase products from several retailers and brands on VogaCloset. Merchandise availability on VogaCloset is not guaranteed, as stocks may be low. All orders are subject to acceptance and availability and in some cases orders cannot be processed. VogaCloset reserves the right to refuse or cancel any order for any given reason at the time. When making an order on VogaCloset you will receive an email with your order details confirming that we have received your order and that it is being processed. Your order may be processed in the United Kingdom or Saudi Arabia or if you have ordered a number of items one or some may be processed in the United Kingdom and one or some in Saudi Arabia. On despatch of your order, title in your order will vest in you and you will be importer of record for customs purposes in the event of shipment from the UK for the purposes of delivery to you.
All pricing information on the Website is correct at the time of going online. VogaCloset reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
In the event that prices are changed during the period between an order being placed and VogaCloset processing that order and taking payment, provision of Services shall commence as per your order and you will be charged the original price.
VogaCloset attempts to be as accurate as possible in the description of the products. However we do not warrant that such a description is totally accurate, complete, reliable and error free. In case you are not satisfied with the product ordered by you, you can return it to us according to the relevant provisions of our Returns Policy.
Upon receiving your order, VogaCloset will send you an email confirming that we have received your order and that it is being processed. A validation check and authorization by the card issuer will be made and payment will be debited and cleared from your account at the time an order is made.
We accept Visa, Mastercard and American Express payment cards as well as PayPal. You can also chose to pay cash upon delivery. If you elect to pay cash on delivery and do not pay for your order on delivery this will be a deemed rejection of the goods and title in the goods shall vest in us. In the event that your order is processed in the United Kingdom you may need to pay import tax to receive your goods. Vogacloset will collect any import tax and duty due when taking payment for your order from you as agent for you and will pay these sums to the relevant authorities on your behalf.
VogaCloset takes care to ensure that the Site is secure and that details of your order and payment are kept confidential, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Please note that we do not store credit card details nor do we share customer details with any third parties.
Returns are Easy on VogaCloset. You may return an item within 14 days after receiving it. You will be refunded the full value of your purchase minus the shipping costs. Customs duties, clearance and handling fees are non refundable as they are paid to third parties. Please refer to our Returns Policy for details.
If a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges you have accrued of delivery and return. The refund will always be paid using the same payment means you used to pay for your purchase, unless agreed otherwise
We do not provide any cash refunds, if you wish to return an item, the price paid for your items will be returned to you via Vogacloset store credit or as a credit card refund (if you paid for your items using a credit card). You can then use this credit to purchase a new size, colour or a totally different item altogether. This store credit is valid for one year from the date of return.
Store credit can not be exchanged for cash or transferred to any person's bank account. This is for the sole purpose of use on www.vogacloset.com
All orders made on VogaCloset are insured from the time of dispatch until they are delivered to your specified delivery address. We require a signature for all orders delivered at which point the goods are no longer the responsibility of VogaCloset and that responsibility passes on to you.
Please note that VogaCloset aims to deliver all orders within 6 to 9 working days (this may take a bit longer during sale periods) unless otherwise stated on the Site. Estimated delivery times are to be used as a guide only. We are not responsible for any delays caused by the local customs clearance processes.
Free Delivery applies to orders over 75 USD for the following countries:
Either VogaCloset or you may terminate your Account. If VogaCloset terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
If VogaCloset terminates your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
VogaCloset reserves the right to cancel orders or payments without stating reasons, for any reason prior to processing payment or commencing Services provision.
If orders or payments are cancelled or you terminate your Account for any reason prior to commencement of Services provision you will be refunded any monies paid in relation to those purchases.
Provision of Services shall commence when full payment has been received.
VogaCloset shall use its best endeavors to provide the Services with reasonable skill and care.
Provision of all Services shall be subject to the terms and conditions pertaining directly to those Services.
In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us within 7 calendar days to inform us of the mistake. VogaCloset will ensure that any necessary corrections to the Services provided are made within 7 working days.
Use of the Site is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. Please click Privacy Policy to view.
The Site places cookies onto your computer or device. By accepting these terms and conditions, you are giving consent to VogaCloset to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance.
If you wish to opt-out of our placing non-necessary cookies onto your computer or device, please either use the “manage preferences” option on our site or adjust your Internet browser’s settings to restrict cookies as detailed in your Internet browser’s help menu. You may also wish to delete cookies, which have already been placed. For instructions on how to do this, please consult your Internet browser’s help menu.
VogaCloset makes no warranty or representation that the Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
No part of this Site is intended to constitute advice and the Content of this Site should not be relied upon when making any decisions or taking any action of any kind.
No part of this Site is intended to constitute a contractual offer capable of acceptance.
Whilst VogaCloset uses reasonable endeavors to ensure that the Site is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
VogaCloset reserves the right to change the Site, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Site following the changes. If VogaCloset is required to make any changes to Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
VogaCloset accepts no liability for any disruption or non-availability of the Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
To the maximum extent permitted by law, VogaCloset accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Site or any information contained therein. Users should be aware that they use the Site and its Content at their own risk.
Nothing in these Terms and Conditions excludes or restricts VogaCloset’s liability for death or personal injury resulting from any negligence or fraud on the part of VogaCloset.
Nothing in these Terms and Conditions excludes or restricts VogaCloset’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Site.
Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and VogaCloset.
VogaCloset may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click the “Unsubscribe” link in any email that you receive from us.
These Terms and Conditions and the relationship between you and VogaCloset shall be governed by and construed in accordance with the Law of England and Wales and VogaCloset and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
Vogacloset also applies and abides by EU rules and regulations for all guarantees.
VogaCloset is a U.K.-based online fashion store offering the latest women, men and kids trends from the runways directly to the closets of fashion enthusiasts in the Middle East.
YOU WILL BE AUTOMATICALLY ENROLLED INTO VOGA VIP AND THIS DOCUMENT SPECIFIES THE TERMS AND CONDITIONS THAT MUST BE ADHERED TO THROUGHOUT THIS ENROLLMENT.
What Is VOGA VIP?
VOGA VIP is a Loyalty Program that is open to all VogaCloset customers located in areas where VogaCloset operates and who have registered accounts. VOGA VIP offers exclusive benefits, rewards, and privileges tailored to enhance the shopping experience for its customers.
Eligibility
VOGA VIP is limited to individuals only and is limited to one account for each individual, each individual account shall be independent, and points shall be calculated based on the purchased amount POINTS. Once you have created a VogaCloset account on our website (www.vogacloset.com) or mobile application (VogaCloset) (both hereinafter referred to as “VogaCloset APP”), you’ll be automatically enrolled into VOGAVIP, and you’ll be required to agree to VOGA VIP’s Terms and Conditions. After the first purchase, users begin accruing additional rewards.
You can review and adjust your communication preferences through your VogaCloset account settings.
VOGA VIP is intended for personal use only, commercial use is prohibited.
POINTS
Members earn POINTS on all completed purchases (those purchases that are not returned, canceled, or refunded) (“Eligible Purchases”) made on VogaCloset APP. POINTS are reflected on your account 30 days after a completed purchase. POINTS are not earned on purchases made before your enrollment into VOGA VIP. Please make sure you are logged in to your account each time you make a purchase, to make sure all POINTS are applied to your account.
In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase. Points will be deducted at the same rate as they were earned.
Redeeming Points
Points can be redeemed for rewards, discounts, special offers, or other benefits as specified on VogaCloset APP. The rate of redemption may vary and is subject to change at our sole discretion.
Value of Points
Points have no cash value and are not exchangeable for cash. The accumulation of points does not entitle VOGA VIP members to any vested rights, and VogaCloset does not guarantee in any way the continued availability of any reward, discount, or any other benefit. VogaCloset assumes no liability to registered customers as regards the addition or deletion of items for which points can be collected and/or redeemed.
Expiry of Points
Unless otherwise mentioned within these terms and conditions or otherwise stated specifically in a certain campaign, POINTS will automatically expire if not redeemed or used to make a purchase within a 12-month period from the date they were earned.
Transferring Points
POINTS cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold between accounts or different countries and cannot be combined with points of another account. Any points so acquired are void. For the avoidance of doubt, such prohibited transfers include transfers upon operation of law upon the death of a member.
Tiers Strcuture
VOGAVIP consists of multiple tiers: Blue, Gold, Platinum and Diamond
Each tier unlocks a unique array of rewards, including, but not limited to welcome rewards, an annual birthday reward, free returns, and free shipping, with each reward being subject to additional and specific terms and conditions that can be found on our Reward page through the following link: (*).
Advancement to each subsequent tier is contingent upon the accumulation of POINTS earned through purchases made through your account. You will be automatically advanced to the next tier (extending the benefits of your new tier for another 12 months calculated from the time of tier advancement).
The tier threshold points may be communicated to you periodically and are also accessible on our website through the following link: (*).
Spending your active POINTS after advancing in Tier does not result in a decrease in Tier even if your active POINTS were to fall below the Tier change threshold within the loyalty year.
There is no cap on the POINTS that can be earned in any VOGAVIP period. We retain the right to review and amend benefits, caps, and tier thresholds at our sole discretion at any time.
At the commencement of a new loyalty year, tier evaluation occurs, and the new tier is established based on the total active POINTS balance at the time of tier evaluation. Details on Tier Evaluation can be found on the customer’s dashboard.
Notification
By enrolling in VOGA VIP, you consent to receive notifications related to VOGAVIP, including changes to VOGAVIP, special offers, promotional materials, and updates on your points balance.
Termination or Disenrollment from VOGAVIP
VogaCloset reserves the right to terminate, suspend, or restrict your account and/or your participation in VOGAVIP if we determine in our sole discretion that you have violated these Terms and Conditions, or that the use of your account is unfair, unauthorized, fraudulent, or otherwise unlawful. Upon termination of the account, any POINTS will expire and are forfeited.
Limitation of Liability
VogaCloset shall not be liable for any direct, indirect, special, incidental, or consequential damages of any kind arising from or in connection with participation or inability to participate in VOGAVIP, or the use or inability to use the POINTS.
Governing Law and Jurisdiction
VOGAVIP is subject to the laws of England and Wales. Disputes relating to VOGAVIP are subject to the jurisdiction of the Courts of England and Wales.
Confidential Information
We are committed to protecting your privacy. We will maintain the privacy and security of all personal information collected from members. Personal information will be processed according to the VogaCloset Privacy Policy.
You understand that through your use of the VOGAVIP, you consent to the collection and use of this information.
Understanding and Agreement
By agreeing to these terms and conditions, you confirm your full understanding and agreement of all terms mentioned within this document and/or the terms mentioned within the online pages whose links are embedded within these VOGAVIP Terms and Conditions.
Please check your VOGACLOSET dashboard for any updates regarding your tier and rewards.
Your VOGAVIP dashboard is accessible through your VogaCloset account.
Ensure that you are subscribed to our push and e-mail notifications so we can provide you with updates about your access membership.
We recommend that you review these Terms and Conditions regularly to be aware of any changes. Your continued participation in VOGAVIP will constitute your acceptance of any such changes. VogaCloset reserves the right to make changes to its Terms and Conditions without prior notice. It is your responsibility to check these Terms and Conditions regularly to stay informed of any changes.
VogaCloset reserves the right to terminate VOGA VIP at any time.