Shipping and delivery
All orders are shipped from the UK via one of our courier services companies using an Express service.
After you place an order on VogaCloset.com, you will receive an email confirming that we have received your order and are processing it. To keep you informed about the progress of your order, we will send further email notifications as we dispatch your goods, which will include your order unique tracking number. You can track the progress of your order by signing into your account or clicking on the on the tracking link sent in the email(s). If you have any questions about your order please contact us at firstname.lastname@example.org or chat online with an Arabic or English speaking customer service representative available 7 days a week from 7am to 3pm UK time.
We aim to deliver your order in as few packages as possible. However, please note that in some cases your items may be delivered separately.
Our courier service companies deliver directly to your doorstep during regular working hours/days in your country. Alternatively, you can pick up your order from your delegated local courier office; make sure that you have your tracking number on hand.
In most cases one of our courier services companies will call you to arrange for delivery; however, if you are not available at the time of delivery, a card will be left for you. This will have a date by which you need to collect your package or arrange a re-delivery.
We charge a flat shipping rate of 11 USD per order on all orders regardless of the number of items you buy.
This delivery fee is to cover domestic delivery and service charges only. Vogacloset will cover all international transport & clearance fees from our warehouse in the UK to your country.
Customs VAT Duties
For orders exceeding the high value threshold, custom duties, taxes, clearance and handling fees are calculated at checkout and, for your convenience, you are given the option of paying for them directly. Your order total will be 100% guaranteed and there will be no additional charges due upon delivery. A representative from one of our courier services companies may contact you to obtain a copy of your ID in order to complete the customs procedure. However, they will not ask you for any payments. Please contact us if you are asked to pay anything.