We offer the option of returning your items using our home collection service.  The cost of the return request is QAR 14, which will be deducted from your refund. However, there are no return fees on your first order!

Disclaimer:

• We cannot return the value of returned items in cash if payment is made upon receipt.
• As we pay all duties and taxes directly to the government on arrival, we are unable to refund any duties or taxes for any returned items.
• The shipping fees are for the shipping company to deliver you order and they are non-refundable. 

Make sure to apply and return within 14 working days of receiving the order. If you faced any issue with the return don't hesitate to Contact Us to solve it during the specified period. 

Unfortunately, we don’t offer exchanges but we offer an easy return service, you can check What is your return policy?  for all details. If you faced any issues don't hesitate to ‫‪Contact‬‬ ‫‪us.‬ ‬

Step 1: Log in to your account and tell us what you are returning and why :) If you have no account you can access your order by completing the return form here. Select the required return method and print off your label.

Step 2: Choose the preferred return method Home collection or Drop Off, then print the return label sent to your email and attach it to the outer package and drop it off at the nearest Aramex branch or wait for the courier's call on the nominated day of collection.

Step 3: We will follow up on the return request from our side, once received in our warehouse within 7- 14 days you will receive an email with the refund. The refund method depends on the original payment method:

The refund method depends on the original payment method:

1. Cash on Delivery: Store Credit if checked out with your Vogacloset account. If you checked out as a guest: Coupon code

2. Bank Card: If you paid using a bank card: The amount will be refunded to your card (this can take up to 14 days for the money to show on your statement)

3. PayPal: Your amount will be refunded to your PayPal account.

*Disclaimer:

• We cannot return the value of returned items in cash if payment is made upon receipt.
• As we pay all duties and taxes directly to the government on arrival, we are unable to refund any duties or taxes for any returned items.
• The shipping fees are for the shipping company to deliver your order and they are non-refundable. 

Items you wish to return should be in their original condition, unused and with all tags still
attached.

Returns that are damaged, soiled, altered or missing items that came with them such as belts,
authenticity cards or dust bags may not be accepted.

Lingerie, Swimwear, Beauty products and Pierced Jewelry

Unfortunately we have a strict no-return policy on all beauty lines, lingerie, briefs, swimming suits, and pierced jewelry such as earrings. These items are not eligible for return for health and hygiene reasons.

Shoes

‫‪‫‪All‬‬ ‫‪shoes‬‬ ‫‪must‬‬ ‫‪be‬‬ ‫‪returned‬‬ ‫‪in‬‬ ‫‪their‬‬ ‫‪original‬‬ ‫‪undamaged‬‬ ‫‪shoebox‬‬ ‫‪and‬‬ ‫‪must‬‬ ‫‪be‬‬ ‫‪unmarked‬‬ ‫‪and‬‬ unsoiled.‬‬

Colors‬‬

Although‬‬ ‫‪we‬‬ ‫‪have‬‬ ‫‪made‬‬ ‫‪every‬‬ ‫‪effort‬‬ ‫‪to‬‬ ‫‪display‬‬ ‫‪colors‬‬ ‫‪as‬‬ ‫‪accurately‬‬ ‫‪as‬‬ ‫‪possible‬‬ ‫‪for‬‬ ‫‪the‬‬ ‫‪products‬‬ on‬‬ ‫‪VogaCloset,‬‬ ‫‪computer‬‬ ‫‪monitors‬‬ ‫‪vary‬‬ ‫‪in‬‬ ‫‪how‬‬ ‫‪they‬‬ ‫‪display‬‬ ‫‪colors‬‬ ‫‪and‬‬ ‫‪we‬‬ ‫‪cannot‬‬ ‫‪guarantee‬‬ ‫‪that‬‬
‫‪your‬‬ ‫‪monitor‬‬ ‫‪will‬‬ ‫‪display‬‬ ‫‪the‬‬ ‫‪colors‬‬ ‫‪accurately.‬‬

Contact‬‬ ‫‪us‬‬ ‫‪immediately‬‬ ‫‪if‬‬ ‫‪you‬‬ ‫‪received‬‬ ‫‪a‬‬ ‫‪defective‬‬ ‫‪or‬‬ ‫‪incorrect‬‬ ‫‪order,‬‬ ‫‪or‬‬ ‫‪believe‬‬ ‫‪it‬‬ ‫‪was‬‬ ‫‪damaged‬‬ ‫‪in‬‬ ‫‪transit‬‬ ‫‪at‬‬ ‫‪Contact‬‬ ‫‪us.‬ ‬

On average your refund can take up to 28 days to show in your account, that’s posting back, processing and the refund going through the system. Store credit / Voucher or Bank card refund.

As we pay all duties and taxes directly to the government on arrival, we are unable to refund any duties or taxes for any returned items.

We are unable to refund cash for customers who pay using the cash on-delivery option, however, we are happy to offer store credit into your account on Vogacloset.com, or a coupon code that you can use on future purchases( if you do not have an account).