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United Arab Emirates
Bahrain
Egypt
Iraq
Jordan
Kazakhstan
Kuwait
Lebanon
Libya
Morocco
Oman
Qatar
Saudi Arabia
United Arab Emirates
Bahrain
Egypt
Iraq
Jordan
Kazakhstan
Kuwait
Lebanon
Libya
Morocco
Oman
Qatar
Saudi Arabia
United Arab Emirates
Received your order and don’t absolutely love it? Don’t worry, with VogaCloset returns are easy!
We offer the option of returning your items using our home collection service. The cost of the return request is 2,664 KZT, which will be deducted from your refund.
Disclaimer:
Make sure to apply and return within 14 working days of receiving the order. If you faced any issue with the return don't hesitate to contact us to solve it during the specified period.
Unfortunately, we don’t offer exchange but we offer an easy return service, you can check What is your return policy? for all details. If you faced any issues don't hesitate to Contact us.
Step 1. Log in to your account and tell us what you are returning and why :), If you have no account you can access your order by completing the return form here. Select the required return method and print off your label.
Step 2. Choose the preferred return method Home collection or Drop Off, then print the return label sent to your email and attach it to the outer package and drop it off at the nearest Aramex branch or wait for the courier's call on the nominated day of collection.
Step 3. We will follow up on the return request from our side, once received in our warehouse within 7- 28 days you will receive an email with the refund. The refund method depends on the original payment method:
The refund method depends on the original payment method:
1. Bank Card: If you paid using a bank card: The amount will be refunded to your card (this can take up to 14 days for the money to show on your statement)
2. PayPal: Your amount will be refunded to your PayPal account.
*Disclaimer:
Items you wish to return should be in their original condition, unused, and with all tags still attached, for shoes they must be returned in their original undamaged shoebox.
Returns that are damaged, soiled, altered, or missing items that came with them such as belts, authenticity cards, or dust bags may not be accepted.
Lingerie, Swimwear, Beauty products, and Pierced Jewelry
Unfortunately, we have a strict no-return policy on all beauty lines, lingerie, briefs, swimming suits, and pierced jewelry such as earrings. These items are not eligible for return for health and hygiene reasons.
Shoes
All shoes must be returned in their original undamaged shoebox and must be unmarked and unsoiled.
Colors
Although we have made every effort to display colors as accurately as possible for the products on VogaCloset, computer monitors vary in how they display colors and we cannot guarantee that
your monitor will display the colors accurately.
Contact us immediately if you received a defective or incorrect order, or believe it was damaged
in transit at “Contact us”.
On average your refund can take up to 28 days to show in your account, that’s posting back, processing and the refund going through the system. Voucher or Bank card refund.
As we pay all duties and taxes directly to the government on arrival, we are unable to refund any duties or taxes for any returned items.